In-product questions, answers, and tips (II)

Abstract

One embodiment of the present invention sets forth a technique for providing help content related to a software application to a user. The technique involves receiving a first discussion element associated with a first user and including textual input related to a first software application and first contextual information related to the first software application. The technique further involves receiving second contextual information associated with a second user and related to the first software application, determining a measure of correlation between the first contextual information and the second contextual information, determining that the first discussion element should be transmitted to the second user based on the measure of correlation, and transmitting the first discussion element to the second user.